About Us:

Our client is dedicated to serving patients from over 20 towns in Central Massachusetts. As a nonprofit, acute-care facility with 149 beds, our commitment lies in delivering exceptional healthcare services. Over 300 primary care and specialty physicians collaborate to provide compassionate and dignified healthcare to our community.

Patient Access Manager Responsibilities:

Reporting to the Director, Revenue Cycle, the Patient Access Manager plays a crucial role in the day-to-day supervision and management of the Hospital’s Patient Registration areas, including Admitting, Pre-Authorization, Outpatient Registration, the Emergency Department, and the Call Center. Responsibilities encompass providing guidance and coverage for employees, monitoring Quality Assurance measures, scheduling, and overseeing ongoing training for team members. The Patient Access Manager identifies opportunities for improvement, sets priorities, coaches, and empowers the team to ensure an outstanding experience for patients at [Hospital Name]. The primary goal is to ensure high-quality service for patients, accuracy of information for both pre- and post-visit services, and oversight of insurance-related issues in the main hospital and during the pre-registration process through the call center.

While providing functional guidance to the Admitting, Registration, and the Call Center, the Manager coordinates and oversees the department’s activities related to medical services authorization and customer satisfaction. This position monitors all authorization processes, timeliness standards, cost-effectiveness, and tracks and trends the production of team members and hospital authorization denials.

Demonstrating visible organizational support and a positive attitude, the Patient Access Manager leads by example to create a positive work environment and enhance team members’ morale. In collaboration with the Director, Revenue Cycle, the Manager completes yearly performance evaluations and takes disciplinary action when appropriate.

Qualifications:

• Bachelor’s degree strongly preferred.
• Minimum 3 years of experience in a Patient Access management role, preferably in an acute care hospital setting. ED experience strongly preferred.

Desired skills/experience:

– Leadership experience with demonstrated competence in change management, team building, and problem-solving

– Excellent oral and written presentation skills

– Excellent communication and analytical skills

– Excellent time management and organizational skills

– Ability to successfully manage 30+ employees and numerous tasks simultaneously

– Proficiency with Microsoft Office Suite (especially Excel & Word)

– Capacity for independent functioning, creativity, and objectivity

– Ability to work well under normal pressure, meet deadlines, and effectively handle changes in workload

– Ability to provide support, direction, and development of the team

– Effective implementation of corrective action following all hospital policies